Delivery & Shipping
What delivery services does Reem Juan offer?
Reem Juan offer express worldwide shipping, this will be calculated for your region at the checkout. However in certain countries we also offer a wider choice of delivery options such as next day, same day, Saturday delivery and nominated delivery.
How much does delivery cost?
We offer our shipping worldwide. Should you wish to use one of our shipping options, the price will be shown during the checkout as it differs for each order and country.
How long will it take for my purchase to be delivered?
For any countries within the EU delivery can take around 2 - 3 working days (unless another delivery method has been selected). For shipments outside of the EU, delivery can take 2 - 10 working days. You will receive further information regarding your items delivery date on your order confirmation. However, please do note that if you order a piece that is made using exotic materials, then delivery can take between 6 - 8 weeks as pieces made using exotic materials require CITE documentation in order for it to be shipped outside of the EU. If you place an order for an item made using exotic materials, we will contact you to confirm the shipping arrangements when we receive your order.
Can it be delivered to my work?
Yes, we are able to deliver to all addresses that are most convenient to you except PO Boxes. To do this, you need to ensure that during checkout you enter the correct address for shipping which may be different to your billing address.
How can I track my order?
Once your order has been dispatched, you will receive an email containing your airway bill number (AWB), or delivery number, and a link to the tracking portal for the courier service being used for your shipment.
My order shows delivered and I did not receive my package. What should I do?
We take matters like these very seriously. If your package shows delivered and you have not received your order please contact our atelier team who will assist you further and raise an internal investigation.
Will my parcel be insured and will I have to sign for it?
Your online order is insured by Reem Juan during the time it is in transit and until it is delivered to your chosen delivery address. For security reasons, all purchases made on Reemjuan.com require a signature for delivery and this is when the responsibility of the goods is passed to the consignee.
Will there be additional duties or taxes payable on my purchase?
Reem Juan will ship to selected jurisdictions where Duties & Taxes will be included in the price seen on the website. This is commonly known as shipping DDP. A list of these countries can be found in our Term & Conditions. This will also be highlighted on the website and during checkout. For all other regions Duties & Taxes will not be included in the price. Where duties and taxes are not included in the price, they will be requested once your order is delivered to Customs in your country. For further details please refer to our Terms & Conditions or contact our Client Care Team.
What are CITES?
The Convention on International Trade in Endangered Species of Wild Fauna and Flora is a treaty protecting wild plants or animals. The purpose of CITE is to control international trade so that species are not harmed. As per the CITE treaty, a permit is required for the importation or exportation of protected species. Therefore some of our pieces require CITE documentation when being purchased outside of the EU and documentation has to be applied for on a case by case basis. In some instance this application can take up to 8 weeks to obtain which will result in a prolonged delivery window.